Idaho Floor Supply
Terms and Conditions

By providing a deposit or approving the estimate via email, you enter into a contract with Idaho Floor Supply (IFS). Returning customers must ensure any outstanding invoices are paid in full before new work can begin. Final payment is due upon substantial completion of the contracted labor. Failure to remit payment as agreed will result in the customer being held responsible for all legal fees, collection costs, and any other expenses incurred in the recovery of the outstanding balance. Invoices that are more than 30 days past due will accrue interest at a rate of 11.5% per annum.

Scheduling will commence once both the contract and deposit are received. Please note that this estimate may be withdrawn by IFS if not accepted within 10 days or updated to reflect current pricing. Once materials are ordered, they cannot be returned, and no refunds or returns will be issued. All sales are final, and materials are non-returnable. In the event we, at our sole discretion, choose to accept a return of materials, a minimum restocking fee of 25% of the purchase price will apply. If the customer provides their own materials, IFS would be happy to install the materials, with a few brand exceptions. But IFS will not be responsible for any defects, shortages, or related issues, and no warranty will be provided for labor or materials. Any delays or additional costs arising from customer-provided materials will be the customer’s responsibility. Installation sites are considered construction zones, and while IFS takes steps to minimize dirt and dust, cleaning will be required after the work is completed. IFS does not provide or pay for cleaning services. Any and all emergency work performed by IFS will incur a $250.00 per hour charge, regardless of scope of work.

The customer is solely responsible for selecting and confirming the style and color of their flooring. The item listed on the estimate or invoice will be the item ordered, and any changes must be addressed by the customer prior to ordering. Additionally, the customer is responsible for obtaining all necessary permits and ensuring compliance with local building codes and regulations. IFS will not be held liable for fines, penalties, or delays resulting from the customer’s failure to secure proper permits. After an on-site evaluation, IFS will provide an estimate based on visible conditions at the time of measurement. However, unforeseen issues discovered during installation may result in additional charges or require a change order.

The warranty on labor is limited to one (1) year from the date of completion and is the only warranty provided by IFS. IFS is not liable for delays caused by outside contractors or forces beyond its control, such as supplier issues, shipping delays, weather, permits, acts of God, natural disasters, pandemics, or government restrictions. IFS is also not responsible for any damage to furniture, appliances, or existing home features, including walls, baseboards, toe kicks, flooring, or other structures. IFS does not move pianos, grandfather clocks, electronics, or non-stock furniture unless explicitly specified in the estimate or invoice.

IFS will remove and replace baseboards and toe kicks but does not perform touch-ups. The customer is responsible for arranging repairs or touch-ups for any baseboard or toe kick that breaks during the process. A minimum fee of $300 will be applied if areas are not clear and ready for installation, or if IFS is unable to gain access to perform services. In some cases, unforeseen circumstances may require IFS to return at a later date to complete the installation, and additional trip charges may apply if multiple visits are necessary due to circumstances outside of IFS’s control.

Any services not specified in the quote are not included in the scope of work. Changes or additional work requested after the contract is signed must be submitted in writing and will incur additional charges. IFS will not proceed with changes until a signed change order and any required deposit are received. Disputes or failure to pay for services rendered will void the labor warranty for the entire job. IFS adheres to industry standards, including the Carpet and Rug Institute Installation Standards and the North American Laminate Flooring Association Installation Guidelines. Carpet seams are a normal part of installation and are not guaranteed to be invisible, while gapping between laminate planks may occur over time due to natural expansion and contraction. Warranty work and material drop-offs will only be scheduled during regular business hours.

IFS cannot be held liable for any inaccuracies or omissions on its website, and customers are encouraged to verify details with an IFS representative. IFS reserves the right to refuse service or cancel a contract if the customer engages in abusive, threatening, or uncooperative behavior, or if the project poses safety risks. IFS may take photographs or videos of completed projects for promotional purposes, and by approving the estimate or invoice, you grant permission for such use unless you request otherwise in writing. By approving the estimate or providing a deposit, you agree to all terms and conditions outlined above. If you have any questions or concerns, please contact IFS before proceeding.

Hardwood Floor Installation, Refinishing, and After-Care Instructions

ACCLIMATION

For new hardwood installations, materials must be delivered and placed inside the home (not the garage) at a temperature above 62°F for approximately five days prior to installation. Hardwood naturally expands and contracts with changes in moisture and temperature, so it must acclimate to your home’s conditions. HVAC systems must be operational before material drop-off and remain running continuously throughout the acclimation and installation periods. We recommend keeping the HVAC on at all times after this; turning it off can and will void your warranty.

TIME FRAME

Most hardwood installation and finishing projects take 3–6 days.

POWER SOURCE

All jobs require a 220V power source (e.g., a dryer outlet). If you do not have one, you must hire an electrician to install a spider box (which provides a 220V plug directly from your breaker box) at your expense.

FINISH

We will attempt to match the existing sheen. However, please be aware that old and new finishes will not look exactly alike due to changes in the old stain’s chemical composition over time from light, wear, and aging.

BASEBOARDS, MOLDINGS, & THRESHOLDS

As a courtesy, we may remove and replace baseboards when they are in our way during installation. We are not liable for any damage to baseboards. You may hire someone else to remove them; if we rehang them, we will do so only with finish nails. It is your responsibility to repair or replace any baseboard that breaks during removal or rehanging, and to hire a painter for caulking and painting as desired.

TOILETS

Toilets may also be removed and replaced as a courtesy when they obstruct the work area. If you choose not to hire a plumber to reseat your toilet, we will charge a $200 fee, replace the wax seal, and reseat the toilet. By proceeding, you agree that we are not liable for any leaks, parts failures, or other existing, newly evident, or undiscovered problems with the toilet.

FURNITURE

All furniture, cords, and wall hangings in or around the work area must be removed prior to installation. If we must move furniture, a fee of $100 per piece will apply, and you agree that we are not liable for any damage (as we are not movers). We will not move any item we estimate to be worth more than $100 (e.g., TVs, antiques, artwork, portraits, and other priceless or irreplaceable items).

CHILDREN, PETS, & PLANTS

No minors may be left alone or unsupervised while we are on site. As a policy, we will not enter a home or business if only a minor is present. If that occurs, you will be rescheduled—even if that means going to the back of the line (8–12 weeks out). No pets should be in the home or business while we are working. We are not responsible or liable for any injury to minors, pets, or plants.

APPLIANCES WITH WATER SOURCES

As a courtesy, we may disconnect and reconnect icemakers or dishwashers when they are in the way. You agree that we are not responsible for any leaks resulting from reconnection, whether newly evident or pre-existing. We strongly advise hiring a professional plumber for any water-related issues, as we are floor installers, not plumbers.

LIMITED LIABILITY

We are professionals on site and will clean up our messes and any problems we cause. However, we are specifically not liable for damage to any items or objects in, around, or on the walls surrounding the work area, or along the access path from our truck to the installation area. We also are not liable for any services you ask us to perform that we have advised require other professionals (e.g., painters, plumbers, electricians).

AFTER THE HARDWOOD IS COMPLETED

  • 4 hours after final coat: Customers may walk on the floors in socks only.
  • 24 hours after final coat: Customers may walk on the floors in shoes.
  • 4 days after final coat: Furniture may be replaced. (It is recommended that large dogs stay off the floors during this time as well.)
  • 2 weeks after final coat: Area rugs may be placed.