Idaho Floor Supply
Terms and Conditions

By providing a deposit or approving the estimate via email, you enter into a contract with Idaho Floor Supply (IFS). Returning customers must ensure any outstanding invoices are paid in full before new work can begin. Final payment is due upon substantial completion of the contracted labor, and failure to pay as agreed will result in the customer being responsible for all legal fees and collection costs. Payments are structured as follows: full payment for materials is required at the time of the contract, with the remaining balance due upon substantial completion. Scheduling will commence once both the contract and deposit are received. Please note that this estimate may be withdrawn by IFS if not accepted within 10 days or updated to reflect current pricing.
Once materials are ordered, they cannot be returned, and no refunds or returns will be issued. If the customer provides their own materials, IFS would be happy to install the materials, with a few brand exceptions. But IFS will not be responsible for any defects, shortages, or related issues, and no warranty will be provided for labor or materials. Any delays or additional costs arising from customer-provided materials will be the customer’s responsibility. Installation sites are considered construction zones, and while IFS takes steps to minimize dirt and dust, cleaning will be required after the work is completed. IFS does not provide or pay for cleaning services.

The customer is solely responsible for selecting and confirming the style and color of their flooring. The item listed on the estimate or invoice will be the item ordered, and any changes must be addressed by the customer prior to ordering. Additionally, the customer is responsible for obtaining all necessary permits and ensuring compliance with local building codes and regulations. IFS will not be held liable for fines, penalties, or delays resulting from the customer’s failure to secure proper permits. After an on-site evaluation, IFS will provide an estimate based on visible conditions at the time of measurement. However, unforeseen issues discovered during installation may result in additional charges or require a change order.

The warranty on labor is limited to one (1) year from the date of completion and is the only warranty provided by IFS. IFS is not liable for delays caused by outside contractors or forces beyond its control, such as supplier issues, shipping delays, weather, permits, acts of God, natural disasters, pandemics, or government restrictions. IFS is also not responsible for any damage to furniture, appliances, or existing home features, including walls, baseboards, toe kicks, flooring, or other structures. IFS does not move pianos, grandfather clocks, electronics, or non-stock furniture unless explicitly specified in the estimate or invoice.

IFS will remove and replace baseboards and toe kicks but does not perform touch-ups. The customer is responsible for arranging repairs or touch-ups for any baseboard or toe kick that breaks during the process. A minimum fee of $300 will be applied if areas are not clear and ready for installation, or if IFS is unable to gain access to perform services. In some cases, unforeseen circumstances may require IFS to return at a later date to complete the installation, and additional trip charges may apply if multiple visits are necessary due to circumstances outside of IFS’s control.

Any services not specified in the quote are not included in the scope of work. Changes or additional work requested after the contract is signed must be submitted in writing and will incur additional charges. IFS will not proceed with changes until a signed change order and any required deposit are received. Disputes or failure to pay for services rendered will void the labor warranty for the entire job. IFS adheres to industry standards, including the Carpet and Rug Institute Installation Standards and the North American Laminate Flooring Association Installation Guidelines. Carpet seams are a normal part of installation and are not guaranteed to be invisible, while gapping between laminate planks may occur over time due to natural expansion and contraction. Warranty work and material drop-offs will only be scheduled during regular business hours.

IFS cannot be held liable for any inaccuracies or omissions on its website, and customers are encouraged to verify details with an IFS representative. IFS reserves the right to refuse service or cancel a contract if the customer engages in abusive, threatening, or uncooperative behavior, or if the project poses safety risks. IFS may take photographs or videos of completed projects for promotional purposes, and by approving the estimate or invoice, you grant permission for such use unless you request otherwise in writing. By approving the estimate or providing a deposit, you agree to all terms and conditions outlined above. If you have any questions or concerns, please contact IFS before proceeding.